Privacy Policy

This Privacy Policy explains what information Webiconic ("we", "us") collects through this client portal ("ClientZone"), why we collect it, and how it's used and protected.

1. Information We Collect

• Account information: name, email address, phone number, physical address, and company name if provided.
• Billing information: invoices, payment records, and transaction references. We do not store your card or mobile money PIN - payments are processed directly by Paynow.
• Domain & hosting information: domain names, nameservers, hosting account usernames, and related technical details needed to provide the Services.
• Support information: the content of support tickets and messages you send us.
• Usage information: login timestamps and basic technical logs needed to operate and secure the portal.

2. How We Use It

• To provide, bill for, and support the Services you order
• To register or transfer domains on your behalf, including submitting the required details to registries (e.g. ZISPA for .co.zw)
• To send service-related notifications (invoices, renewal/expiry reminders, ticket replies)
• To detect and prevent fraud, abuse, and security incidents
• To comply with legal obligations

You can control non-essential notifications (e.g. promotional emails) from your account's notification preferences. Service-essential notifications, such as invoice and renewal reminders, can't be disabled while you have an active service.

3. Who We Share It With

We share information only where necessary to provide the Services:

• Paynow - to process payments (EcoCash, OneMoney, card, bank)
• DirectAdmin - our hosting control panel, to create and manage your hosting account
• Domain registries - Enom (for supported gTLDs) and ZISPA (for .co.zw), as required to register or transfer a domain in your name
• Resend - our transactional email provider, to deliver account and billing emails

We do not sell your personal information to third parties.

4. Cookies

We use a small number of essential cookies to keep you signed in and to protect against cross-site request forgery. We don't use third-party advertising or tracking cookies.

5. Data Security

Passwords are stored hashed, never in plain text. Hosting and other service credentials stored on your behalf are encrypted at rest. Access to the admin panel is restricted to authorized staff.

6. Data Retention

We keep account and billing records for as long as your account is active and for a reasonable period afterward for accounting, tax, and legal purposes. You can request deletion of your account as described below, subject to records we're required to keep.

7. Your Rights

You can access and update most of your information directly from your account (Profile → Settings). To request a copy of your data, a correction, or deletion of your account, contact us at the address below.

8. Children

The Services are intended for businesses and individuals capable of entering a contract, not children.

9. Changes to This Policy

We may update this policy from time to time; material changes will be noted on this page.

10. Contact

Questions about this policy or your data can be sent to support@webiconic.co.zw.